If your password has expired, click the "Forgot password?" link above and follow the directions. Resetting passwords does not work on iPhones. Please use a computer to update your password.
Please note that some email providers such as AOL, Yahoo and Gmail delay emails of this type, and if you have clicked on the “Forgot my password” or "Forgot my username" multiple times, you may be receiving this email more than six hours later. Please use the most recent password reset request. You may also mitigate this issue by adding [email protected] to your approved senders list (whitelisting this email address in your settings). This tells your email provider that you trust the sender and want their messages to appear in your inbox instead of your spam folder.
Create a new password using the "Forgot Password" option using your email address of record. If you do not know your email address of record please contact [email protected], and include your VSB ID#.
For step-by-step instructions visit the Frequently Asked Questions page about the website.